Cloud Support Engineer (New Graduate) at Acturis Canada

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our office is based in Victoria, BC.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

• Work with a talented, motivated and friendly group of like-minded colleagues
• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
• Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!
• Be given real responsibility for your own projects as soon as you are ready

Why Join the Acturis Team?

• Central location 15-minute walk from downtown Victoria with office patio and quick access to fitness facilities to take care of physical health
• Receive a competitive salary and annual performance-based reviews
• 20 paid holiday days each year (this is in addition to BC’s standard paid stats!)
• 100% employer paid benefits after three months on the job
• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
• Hybrid work schedule: work from home up to 3 days per week. During probation this will be full time in our Victoria Office.

The Position

As a Cloud Support Engineer you will be part of a world-class international team from a wide variety of backgrounds. Our key mission is to deliver a reliable and effective cloud platform as well as train you in your career progression to being a technical and knowledgeable DevOps engineer.
As the first point of contact in supporting customers and colleagues with technical issues within our Cloud business you will be working in a fast paced and highly varied environment amongst friendly and supportive colleagues.

The salary range for this role is between $57,500.00 and $59,500.00. This salary is a guideline and actual compensation will be based on level of experience.

What do the first three months on the job look like?

You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

As a Cloud Support Engineer you can expect to be responsible for:

• Providing support through a dedicated helpdesk on our Global Private Cloud infrastructure for our development teams
• Performing root cause analysis (RCA)
• Working with developers to deploy and manage code changes (DevOps)
• Developing tools that manage our platform using a wide variety of programming languages
• Releasing development and testing environments to development teams
• Monitoring and evaluating the health of our platforms

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring
• Colleagues are encouraged to complete industry standard training in relevant topics
• More senior colleagues can choose courses with time set aside and the course paid for
• The Acturis management team run training sessions to pass on experience and best practice

Candidate Profile

The successful candidates will have following attributes:

• Bachelor’s degree in software engineering or computer science or another related science/math program
• Familiarity with Windows or Linux network operating systems
• One year providing excellent client service in a customer service role
• Experience in Powershell; demonstrated ability to learn newer programming languages
• Curiosity for the behind the scenes workings of an international private cloud platform supporting thousands of users
• Interest in learning and troubleshooting application defects and design principles
• First-rate problem solving ability
• Excellent communication skills and a team player

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

• A member of our recruitment team will reach out to you to schedule a 30-minute online assessment.
• A People Operations representative will schedule an introduction call.
• You will be invited to participate in two case study type interviews and one team fit interview.
• References will be contacted and an offer will be sent your way!

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact recruitment@acturis.ca.